Universal Orlando FlexPay and Payment Failures

Learn about Universal Orlando FlexPay program for annual passes, managing failed payments, and resolving issues.

Universal Orlando’s FlexPay program offers a flexible payment option for purchasing Annual Passes, allowing you to make an initial down payment and spread the remaining total over 11 months. Here’s what you need to know:

Understanding FlexPay for Passholders

• FlexPay Details: Choose which type of Universal annual passes, register passholder information, add-ons, select delivery method, agree to terms, and make your initial payment.
• Payment Schedule: Your pass begins on the date of first entrance into the parks. Monthly payments will recur approximately on the same day each month as your initial payment.
• Renewals: After 12 months, passes automatically renew. Contact Universal Orlando to cancel renewal if desired. You will not receive the 20% discount that non-Flexpay passholders receive on renewal.
• Charges and Finance: No finance charges are incurred, and pricing remains the same whether purchased outright or through FlexPay.
• Payment Modifications: Unfortunately, bill dates cannot be altered.

Flexpay Pricing for Universal Orlando

Unfortunately you can’t do Flex Pay for Seasonal Passes. This is the current pricing (as of January 2023).

• Power Pass: FlexPay option renews automatically. Requires down payment of $252.94 (Tax Inclusive) and 11 monthly payments of $23.00 (0% APR).
• Preferred Pass: FlexPay option renews automatically. Requires down payment of $335.47 (Tax Inclusive) and 11 monthly payments of $30.50 (0% APR).
• Premier Pass: FlexPay option renews automatically. Requires down payment of $481.91 (Tax Inclusive) and 11 monthly payments of $43.81 (0% APR).

Dealing with FlexPay Payment Issues

• Failed Payments: If your credit card flags the payment as potential fraud, you might receive an email notification about a failed payment.
• Expiring Card: If you card is expiring in the next several months, you might be contacted to updated your payment information.
• Resolving Issues: If you receive such an email, and feel like it might be a scam, don’t call the number provided. Instead, contact Universal Orlando through verified channels—use the number on the back of your pass or find the correct contact details on their official website.
• Cautions: Be wary of potential scams. Always verify the legitimacy of any communication regarding payment issues by going directly to Universal’s official website or contacting them through their listed official channels.

I’m listing the phone number and email, but I’m also a stranger, so go check Universal’s website!!!

Please contact the Annual Pass Department at (888) 5-FLEXPAY (5-3539729) or email FlexiblePayment@universalorlando.com should you have any additional questions.

Do you use Universal Orlando’s FlexPay?

Universal Orlando’s FlexPay provides convenience, but in case of payment issues or suspected scams, ensure you contact Universal directly to resolve any concerns, protecting both your payment and pass status.